Privacy Policy

This privacy policy explains how DR Heating Solutions Ltd collects, uses, and protects your personal information when you use our website.

Who We Are

We are DR Heating Solutions Ltd, a heating solutions firm based in the UK. If you have any questions about this policy or how we handle your data, you can contact us at:

What Information We Collect

Information You Provide

When you use our contact form, we collect the following personal data:

  • Name
  • Email address
  • Phone number
  • Message content

Information We Collect Automatically

We use Google Analytics to collect anonymised data about how visitors use our website. This includes information such as pages visited, time spent on the site, and how visitors arrived at our website. This data does not identify individuals.

How We Use Your Information

We use the information you provide to respond to your enquiries and provide our services. We use anonymised analytics data to improve our website and understand how it is used.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing personal data are:

  • Consent – when you submit an enquiry, you give us consent to use your information to respond.
  • Legitimate interests – for improving our website using anonymised data.

How We Store Your Information

We store your contact form submissions securely and only for as long as necessary to deal with your enquiry. We do not share your personal data with third parties unless required by law.

Your Data Protection Rights

Under data protection law, you have rights including:

  • The right to access your personal data
  • The right to rectification if your data is inaccurate or incomplete
  • The right to erasure in certain circumstances
  • The right to restrict processing of your data in certain circumstances
  • The right to object to the processing of your data
  • The right to data portability

You are not required to pay any charge for exercising your rights. If you make a request, we will respond within one month.

How to Complain

If you are unhappy with how we have used your data, you can contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO): www.ico.org.uk.

Reviews

5.0
Based on 5 reviews
powered by Google
James Worby
13:50 03 Jun 25
Darren Austin
12:46 03 Jun 25
Have used richard and his team for many years now . Fitted a new boiler system to my old house at a very competitive price and used them for services and maintenance at my new house ever since . Always very helpful and willing to help with advice and problems .Trust worthy , tidy and reliable .
Retro Joes
23:24 29 May 25
I was introduced to DR Heating Solutions via recommendation. I had major boiler issues and have no idea about these things so needed expert help. Richard and his team were absolute first class from start to finish. Everything was explained fully to me and every possible option and solution was provided. I can’t speak highly enough of the work, care and attitude of Richard and his crew. I’m now sitting with an excellent brand new boiler system, better than I ever could have dreamed of. I’m not one for reviews usually but I felt compelled to this time, such was the level of service across the board. DR Heating Solutions are highly, highly rated and with good reason. Thanks again Richard and team.
Desire2 Dance
13:52 27 May 25
Rich and Hayden were excellent and we would highly recommend DR Heating Solutions for any one looking for plumbing work to be carried out.

We were put in touch with Rich by our carpenter when we needed some plumbing bits completed on our kitchen renovation. They were friendly and had excellent communication and managed to get to our job quickly without any bother. Whilst they were doing the kitchen plumbing we asked them to change a radiator in the downstairs loo which were they also more than happy to add to the job.

Both guys were tidy throughout and we wouldn’t hesitate to use for any future jobs. Thank you.
Siobhan Perretta
19:50 14 May 25
Always use DR Heating for plumbing and maintenance, recently had them fot 2 bathrooms and nothing is ever too much trouble, and they always give the best advice.