This privacy policy explains how DR Heating Solutions Ltd collects, uses, and protects your personal information when you use our website.

Who We Are

We are DR Heating Solutions Ltd, a heating solutions firm based in the UK. If you have any questions about this policy or how we handle your data, you can contact us at:

Email: info@drheatingsolutions.co.uk
Phone: 07914 094637

What Information We Collect

Information You Provide

When you use our contact form, we collect the following personal data:

Name
Email address
Phone number
Message content

Information We Collect Automatically

We use Google Analytics to collect anonymised data about how visitors use our website. This includes information such as pages visited, time spent on the site, and how visitors arrived at our website. This data does not identify individuals.

How We Use Your Information

We use the information you provide to respond to your enquiries and provide our services. We use anonymised analytics data to improve our website and understand how it is used.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing personal data are:

Consent – when you submit an enquiry, you give us consent to use your information to respond.
Legitimate interests – for improving our website using anonymised data.

How We Store Your Information

We store your contact form submissions securely and only for as long as necessary to deal with your enquiry. We do not share your personal data with third parties unless required by law.

Your Data Protection Rights

Under data protection law, you have rights including:

The right to access your personal data
The right to rectification if your data is inaccurate or incomplete
The right to erasure in certain circumstances
The right to restrict processing of your data in certain circumstances
The right to object to the processing of your data
The right to data portability

You are not required to pay any charge for exercising your rights. If you make a request, we will respond within one month.

How to Complain

If you are unhappy with how we have used your data, you can contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO): www.ico.org.uk.

Reviews

DR Heating Solutions Ltd

5.0

Based on 31 reviews

review us on

Susan Jarrett

2 months ago

We have been using D R Heating for years now! They are really professional, hardworking and thorough, no job is to small or to big!

Richard is the face of the company, a really genuine hardworking man who always goes the extra mile and will not leave until he is 100% happy that the client is happy.

We wouldn't go to anybody else!

Sally Smith

2 months ago

Had an emergency re a leak in my bathroom & was recommended to Richard at DR Heating Solutions. Very pleased with his quick response to my needing a plumber asap & he called today & fixed it very quickly .
Thank you

Sophie Carter

3 months ago

Good reliable service - any problems and Rich will get to us as soon as possible.
Cheerful and helpful.
Thanks Rich

Robert Mackey

3 months ago

We recently had a brand new central heating system installed by D.R Heating Solutions Ltd as part of our major home renovation works, and I couldn’t be happier with the experience.

From the very start, Richard was incredibly helpful and knowledgeable. He took the time to walk us through the design of the system, making sure everything was tailored to our home and needs. His advice and attention to detail gave us real confidence in the whole process.

Hayden, one of the installation team members was excellent throughout. His workmanship is extremely neat and professional, and it’s clear he really knows his trade inside out. It’s not often you see such care taken in keeping everything tidy while delivering high-quality work.

Dillon, was also a pleasure to have around—very polite, hardworking, and always willing to help.

The installation team catered to all my design needs and assisted by providing further advice and guidance where required.

Overall, a fantastic team who delivered great results with professionalism and care. I would highly recommend D.R Heating Solutions to anyone looking for reliable and high-quality plumbing and heating work.

Alex Newby

3 months ago

Absolutely fantastic service from Richard and his team from start to finish. Works included installing a new combi boiler, all new pipework, and radiators throughout the house, and also removing the old boiler. Everything was completed to a really high standard with clear communication throughout the process. Delighted with the results and wouldn’t hesitate to recommend DR Heating Solutions to anyone looking for reliable, high‑quality plumbing work.

Cherie Tsin

4 months ago

DR Heating demonstrated a high level of professionalism and expertise. Richard was extremely efficient in resolving my leaking issue. He was also patience in clearly explaining the repair process and the work required. They were punctual and consistently arrived on time as promised.

I sincerely appreciate the quality of their service, and their pricing was very reasonable.

I would highly recommend their services for any plumbing and heating work, as they are very experienced. We are very happy with their service.

Wendy Burgess

4 months ago

Highly recommend, great knowledge and fantastic service . Would highly recommend

Rachel Keff

4 months ago

Fantastic service, clean and efficient workmanship, very courteous and respectful in my home and I am very pleased with our new bathroom - thank you very much! Highly recommend

Paul Blandford

4 months ago

an amazing response to urgent gas pipe problem and a tricky job completed perfectly

Samantha

4 months ago

I had a problem with my old boiler and upon inspection by Richard, a new one was required. Richard very promptly provided an estimate and managed to move things around to accommodate fitting the new boiler. He and his Apprentice arrived promptly and worked late into the afternoon to complete the job. Friendly, polite, knowledgeable, cost-effective, clean and tidy. Would highly recommend.

Sarah Elliott

6 months ago

I have used Richard's expertise for many years now. From a dripping tap to a new boiler, I have always found Richard to be extremely knowledgeable, friendly and always helpful. Highly recommended.

Melissa Knight

6 months ago

Richard listened to my needs/requirements in terms of a new budget boiler and was quick and efficient with the instalment. Very kind and helpful

Stefan Drummond

6 months ago

First rate service and response! Have used Richard and his team for a number of bathroom projects. Always on time, on budget and work completed to very high standard. 100% recommend

Marcus Tidy

6 months ago

I always use DR Heating & Plumbing, nothing is too much trouble for Richard whether it’s installing a new boiler or replacing some valves. Very reliable and leaves everything clean and tidy.

Matt Botha

6 months ago

Thank you for sorting out the problem so quickly. Richard always goes out of his way to help.

Mariette Van den Bergh

6 months ago

Excellent service. Richard is very reliable and professional. No job is to big or small. Even when we had an emergency leak it was dealt with n the same day. Excellent service will highly recommend them.

Francesca anderson

8 months ago

⭐️⭐️⭐️⭐️⭐️ 5/5 – Excellent Service from Start to Finish

We recently had underfloor heating installed throughout the entire downstairs of our home by Rich, and we honestly couldn’t be happier with the result. From the moment he arrived, it was clear he was highly experienced and knew exactly what he was doing. Being Gas Safe registered gave us real peace of mind, and he took the time to explain every step of the process so we always felt informed.

Rich and his local team were reliable, friendly, and a genuine pleasure to have in the house. They turned up when they said they would, worked efficiently, and kept everything tidy throughout the job. We also found their pricing very competitive compared to other quotes we received.

What really stood out was the level of reassurance—fully insured and all work guaranteed—so we knew we were in safe hands. It’s also great to know they offer emergency call-outs if anything ever goes wrong in the future.

We’re absolutely delighted with the quality of the installation and the warmth the new system brings to our home. We’d recommend Rich and his team to anyone looking for trustworthy, top-notch heating specialists.

Ben Peto

8 months ago

Had a fantastic experience with Richard and the team at D.R Plumbing and heating during a recent boiler change. From the moment he arrived, he was friendly, professional and knowledgeable. Kept everything tidy throughout the job, and made sure we understood how to use the new system before he left. Highly Recommend!

James Worby

1 year ago

Darren Austin

1 year ago

Have used richard and his team for many years now . Fitted a new boiler system to my old house at a very competitive price and used them for services and maintenance at my new house ever since . Always very helpful and willing to help with advice and problems .Trust worthy , tidy and reliable .

Retro Joes

1 year ago

I was introduced to DR Heating Solutions via recommendation. I had major boiler issues and have no idea about these things so needed expert help. Richard and his team were absolute first class from start to finish. Everything was explained fully to me and every possible option and solution was provided. I can’t speak highly enough of the work, care and attitude of Richard and his crew. I’m now sitting with an excellent brand new boiler system, better than I ever could have dreamed of. I’m not one for reviews usually but I felt compelled to this time, such was the level of service across the board. DR Heating Solutions are highly, highly rated and with good reason. Thanks again Richard and team.

Desire2 Dance

1 year ago

Rich and Hayden were excellent and we would highly recommend DR Heating Solutions for any one looking for plumbing work to be carried out.

We were put in touch with Rich by our carpenter when we needed some plumbing bits completed on our kitchen renovation. They were friendly and had excellent communication and managed to get to our job quickly without any bother. Whilst they were doing the kitchen plumbing we asked them to change a radiator in the downstairs loo which were they also more than happy to add to the job.

Both guys were tidy throughout and we wouldn’t hesitate to use for any future jobs. Thank you.

Siobhan Perretta

1 year ago

Always use DR Heating for plumbing and maintenance, recently had them fot 2 bathrooms and nothing is ever too much trouble, and they always give the best advice.

Privacy Policy

Who We Are

What Information We Collect

Information You Provide

Information We Collect Automatically

How We Use Your Information

Legal Basis for Processing

How We Store Your Information

Your Data Protection Rights

How to Complain

Reviews